Here are answers to some frequently asked questions
Make a one-time payment directly from your checking account
Q: How can I contact BuffaloNews.com?
o Review your subscription invoices
Q: How can I obtain a copy of previous issues?
You may contact our Subscriber Service department @ 716-842-1111, M-F between 8am and 3:00pm. Back Issues are available for purchase while supplies last and major credit cards are accepted. You can also email them at firstname.lastname@example.org. PLEASE, do not include credit card information in your email. Someone will respond to you to complete your order.
Q: How can I reach the Subscriber Services department?
Our Subscriber Services staff is available between and 4:00 pm Monday – Friday, and Saturday, and and on Sunday. They can be reached at 716-842-1111 or, toll free at 1-800-777-8640.
Q: If I go on vacation what are my options?
Be sure to contact us in advance for all stop requests. We require at least three (3) days advance notice to stop your delivery.
We have several options listed below.
Vac Pack – Have your papers held and redelivered upon your return so you can catch up with your local news and events that occurred while you were away. Your account must be current and normal subscription rates will apply throughout the period. To choose this option you must contact our Subscriber Services department directly @ 716-842-1111
Stop and Credit – If you notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Proceed to "Delivery Options à Vacation Holds” to notify us of your vacation dates and to stop and restart home delivery. The lead-time to suspend an order varies by area. In most areas, suspensions can take effect in two days or less from the date of the request
Should you not know your return date, prefer not to
indicate that to us, or plan on suspending your subscription for longer than 28 days, please contact
our Subscriber Services department by calling 716-842-1111 or 1-800-777-8640.
Q: Will I receive the paper on holidays?
Q: I want to stop my paper.
It’s important to note that your subscription will
continue unless you contact Subscriber Services directly. As your renewal stub is mailed to and
processed directly at a bank, written notes on these stubs rarely are seen by
Q: What should I do if my newspaper does not arrive or
if sections are missing?
Our delivery deadlines are 6AM Monday – Saturday and 8AM on Sunday
Option – To have a missing newspaper or section redelivered you
must contact Subscriber Services directly @ 716-842-1111, in most areas of
Request for Credit – Any missing newspaper reported on this site will receive credit only for that day’s newspaper. We can apply credit for up to 5-days after the service issue occurred by calling Subscriber Services @ 716-842-1111
Although you are missing a part or the whole paper and have requested redelivery or credit, remember that as a current paid subscriber you still have digital access to our complete line of products. Go ahead and access them while waiting for or instead of the redelivery.
Q: What about digital access?
Full digital access options
are available with each BN subscription type. This includes 24/7 access
from your pc or laptop, mobile browsers, Apple and Google apps on your tablet
and smartphone, our e-edition which lets you turn the digital pages, our
local football and hockey apps, and any other new platforms that we launch. As
long as you’ve registered your subscription with an email and password
our products are at your fingertips. Our paid digital content
contains exclusives that you won’t find from any other WNY news source
and sometimes not even in the printed product